Need help with Crossuite?

Find the right channel for your question.

Ask Crossy.

Technical question? Start with Crossy in your Crossuite account. It guides you using our knowledge base and passes your question to our support team when needed.

How our support works

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Frequently asked questions

How do I join a webinar?+

Choose a session in the schedule and open its page. The registration button takes you to the webinar platform. The date, time and spoken language appear on the session page.

Can I watch a webinar afterwards?+

If a recording is available, find it in Watch again and on the original webinar page. Not every session is recorded; the detail page shows what is available.

Where can I ask a technical question?+

Start with Crossy in your Crossuite account. Explain the feature involved, what you expected and what happens instead. You can include a screenshot with patient information obscured.

What if Crossy cannot resolve my question?+

If you need further help, your request reaches our support team. An available colleague can join live. Otherwise, your question stays registered for follow-up; you do not need to send it again by email.

I still use the previous Crossuite version. What should I do?+

The “Recognise this screen?” card explains how to move to the new Crossuite platform, QI. To use electronic billing, first move to the new platform.

Do I need to be present when digitalisation is activated?+

No. Activation happens on your account. You can then use electronic billing, without being present at the activation time. Find the guidance and preparation on the digitalisation page.

What language is a webinar presented in?+

Every webinar page shows its spoken language. The Academy language selector changes the website language, not the language of the session.

How do I book personal support?+

Choose a time through “Book a support appointment”. State the topic and describe your question beforehand so our team can prepare.

Can I suggest a webinar topic?+

Yes. Use the suggestion form on the homepage to tell us what you would like explained. For a technical problem, start with Crossy to reach support.

Where can I find information about a general outage?+

The Crossuite status page shares updates about general incidents. For a problem affecting only your account, start with Crossy.