Ask Crossy.
Technical question? Start with Crossy in your Crossuite account. It guides you using our knowledge base and passes your question to our support team when needed.
How our support worksFind the right channel for your question.
Technical question? Start with Crossy in your Crossuite account. It guides you using our knowledge base and passes your question to our support team when needed.
How our support worksSome questions are easier to solve together. Book a time for personal support.
Book a support appointmentDiscover practical guides and answers in our Help Centre.
Visit the Help CentreChoose a session in the schedule and open its page. The registration button takes you to the webinar platform. The date, time and spoken language appear on the session page.
If a recording is available, find it in Watch again and on the original webinar page. Not every session is recorded; the detail page shows what is available.
Start with Crossy in your Crossuite account. Explain the feature involved, what you expected and what happens instead. You can include a screenshot with patient information obscured.
If you need further help, your request reaches our support team. An available colleague can join live. Otherwise, your question stays registered for follow-up; you do not need to send it again by email.
The “Recognise this screen?” card explains how to move to the new Crossuite platform, QI. To use electronic billing, first move to the new platform.
No. Activation happens on your account. You can then use electronic billing, without being present at the activation time. Find the guidance and preparation on the digitalisation page.
Every webinar page shows its spoken language. The Academy language selector changes the website language, not the language of the session.
Choose a time through “Book a support appointment”. State the topic and describe your question beforehand so our team can prepare.
Yes. Use the suggestion form on the homepage to tell us what you would like explained. For a technical problem, start with Crossy to reach support.
The Crossuite status page shares updates about general incidents. For a problem affecting only your account, start with Crossy.